FREQUENTLY ASKED QUESTIONS

1. What are the advantages of buying a template from CheapWebsitesOnline?

The major advantage is price: You get a high quality design for just $20-$70. Since most of the work has already been completed, our designers don't need to spend the traditional 20-30 hours it takes to build a site from scratch. Once the template is chosen, our designers charge you a small fee to customize the site to your specifications.

2. What do I receive when I order a template?

After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and advanced clipart library. You can then send this file to us so we can get started with your site.

3. In what formats are your templates available?

Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.

4. What am I allowed and not allowed to do with the templates?

You may:

Build a website using the template in any way you like.
You may not:
Resell or redistribute templates (like we do).
Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design)

5. What is the difference between unique and non-unique purchase?

NON-UNIQUE PURCHASE:

Non-exclusive purchase means that other people can buy the template you have chosen some time later.

UNIQUE PURCHASE:

Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.

6. Is it reasonable to make unique purchase of template that was already purchased before?

Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com.

7. What is the upfront cost?

The cost depends on which template you use and how many hours you require to have one of our designers customize the template for you. Typically it takes 6-8 hours to complete a site. Once the site is completed, it will need to be hosted and maintained. The monthly charge for hosting is $49.88. Click here to receive a quote for your template.

9. I'm on a budget, do you have free templates?

Yes. Click here to view our free templates.

10. Is there any return policy?

Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned.The deadline for any refund claim is one week after the delivery date.

11. I ordered a template but haven't received the download information.

In this case please contact our Billing Department via support chat or e-mail (billing@template-help.com).

12. I was billed twice. I received 2 emails from merchant

Make sure that these charges have different order IDs. If it is so, contact our billing department.

13. Is it possible to reactivate my download link if it was deactivated after 3 days?

Yes. Please contact our billing department and they will reactivate your link.